CUSTOMER CARE
My Account
How to create an account?
To create your ANNAVEGRO customer account click on the "My Account" icon located in the menu at the top of the website. Then click on "Sign Up" and fill in the obligatory information. Finally, click on "Create".
You will be send a confirmation email with "Customer Account Activation" to the address provided when creating your account.
How can I make changes in my account?
You can modify or edit the information on your ANNAVEGRO account by clicking on "Your Account". Enter your user ID and password and, once you are logged in you can edit or delete information.
Can I cancel my account?
If you want to delete your ANNAVEGRO Customer account, please contact our Support where our team will assist you with the steps to follow.
Forgot my account password
If you forget your password, click on the "My Account" icon located in the menu at the top of our website. Then click on "Forgot my password", enter your email address and an email will be sent to you to reset your password.
Shopping & My Order
How can I access my order history
If you have created ANNAVEGRO Customer account, than you can Log in to your account and click on "Order history".
If you have placed your order as a guest, please contact our Customer Service
Can I cancel or change my order?
Unfortunately, not. Once an order has been confirmed, it is processed automatically and cannot be canceled or modified. To purchase additional item(s) the Customer must place a new order. To return any items, please refer to our Return Policy
Can I combine two or more orders in one shipment?
Unfortunately, not. We are unable to combine two or more orders in one shipment, as order details are process automatically.
Why the items in my cart is no longer available?
Items added to your Cart remain available on the website until an order is concluded and can therefor be purchased by other customers. If an item is no longer available, it means someone complete the order place before you.
Account Benefits & Order Placement
Benefits of registration
Creating an account on www.annavegro.com enables you to be identified quickly by ANNAVEGRO when you make online purchases.
Benefits of registering:
- exclusive areas and services
- track the shipment of your orders
- save your favorite items
- update your contact information easily
- fast checkout
- or consult your order history
Order placement
For better shopping experience we sugest you create an account
to access wide range of exclusive areas and services.
TO PLACE AN ONLINE ORDER
1. From the item page, select the size and desired color
2. Add product to your basket by clicking "Add to cart" on the selected product page
3. Once you have finished shopping, complete your order by clicking on "My cart"
4. Register, log-in or continue as a guest
5. Enter your shipping address details
6. Select a shipping method
7. Select a payment method and then "Complete the order"
Within a few minutes, you will receive an email confirmation.